Best Buy
Refused Exchange of Discontinued Phone Sold at 99 Cents Without Notice

I purchased a V-Tech telephone for my daughter's Christmas present on December 18. On Christmas Day I installed the phone to find out it did not work. I took the phone back on December 30 to the Manassas Store where I bought it. I was told that I only paid 99 cents for the phone and they would not exchange the phone because it was a discontinued model.

I went back to the shelve and found 30 more phones identical but a different model number on the box. The only difference was a ear phone connector was on the new phone. Best buy would not honor the return, they would only offer my 99cents back.

They would not offer to fix the phone. The young kid would not honor my request to exchange based on them not telling me it was a discontinued model or how much I paid for it. He told me I should have known what I paid. I told him I spent $250.00 that night for christmas.

Had I spent $99.00 for the phone and wanted to return it they would have only given me a store credit. So the moral to the story is had I bought from Wal-Mart, Circuit City or K-Mart I would not have had a hassle in returning any item. They would have assisted me in customer service. Bust not Best Buy.

They don't even know what customer service is. I will never ever buy another item at Best Buy, I will never recommend Best Buy to anyone ever. Best Buy is a ripoff. When I called the corporate office, they told me the same thing, it's a 99cents phone and I was only going to get 99 cents back. They also said I should know what I paid for all items. When they have 30 items on the shelve and no price. Anyway, I will never buy again. I went directly to Walmart and purchased another phone identical to the one I tried to return. Bestbuy's price 59.95 Walmart's price $48.95. Go to walmart not ripoff worstbuy.

Company: Best Buy
Country: USA
State: Virginia
City: Manassas
Address: Sudley Road

  <     >