Glamour Shots
Misleeding pricing, constant lies, runaround, non itemized reciepts

I went to Glamour Shots in Bridgewater NJ to take pictures of my children as a gift for family. I was made to sign a document that I was there for pictures and was responsible for payment in full. I was never given a copy of what I was made to sign.

I waited over one hour for the photographer who had three appointments all at the same time. The owner/manager was on the phone the whole time giving some woman the run around about the pricing and claiming his brother was the owner (which I later found out was a lie... He was the owner).

After 4 hours of waiting, being rushed and having no more patience I was told it would take 10 minutes to view the pictures. I had no prior experiance so I did not know how much things would cost. I was quoted a price of $595 for a package and then told it was on sale for $385. When I asked for the breakdown the owner again stated the contents of the package no individual price.

I went back a week later and went throught the same horrible process with my sister but she refused to buy a package and since there were only one or two good pictures he told her that each pose was only 39.99. When I went home and called about my reciept I was told that I also paid for 29.99 for a VIP card, $50 for proofs you could never use, and $65 for one picture to be colorized (9.99 in Sears).

I was never told the price or given the option not to purchase these things... I was told it was included in all the packages. The reciept does not give a breakdown and when I asked I was told that the coupon you see deducted was for those things. Later I found out the coupon only deducted what they put in. So if he told me it was $400 they would reduce the amount... All illegal.

Company: Glamour Shots
Country: USA
State: New Jersey
City: Bridgewater
Address: 400 Commons Way Suite 3365
Phone: 9087223400

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