Priceline
Bait and switch

I am a frequent traveler. I bid on a 4 star room in NYC for $250 and received a bad 3 star hotel (per Expedia rating). Called Priceline repeatedly and they refused to change or cancel the reservation. No matter who I spoke to, they simply repeated that they do not cancel a bid once accepted. There is no appeal process. I tried to reason with them that all they have to sell is trust and that they had violated mine. They expressed contempt toward this appeal. I have read many reviews on similar sites expressing the same concern. It was a horrible experience and I will not use Priceline again.

Company: Priceline
Country: USA

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