Kate Spade
Worst customer service I have ever experienced

My partner ordered me a Kate Spade carrier and budget in late March like a Holiday present for me personally. He was departing to get a 12-month visit in Afghanistan in early December and desired to make certain he created the purchase while he managed. After I obtained the present for Holiday, I came across the the strap-on the carrier was also little and chose to return equally (the budget coordinated). After investing $17 to deliver the bundle back again to Kate Spade, I noticed nothing for 3 months till I arrived home one-night to obtain the container and products delivered in my experience. It appears they've a return policy.

Upon calling, I had been informed there is nothing they might do and also the plan was rigid. After I described that my spouse was offshore helping his nation and had been pro active in obtaining my holiday present, I had been informed he must have waited until December 15-Dec 24, as Kate Spade expanded the return day for several what to the finish of January.

I was dumbfounded. I'd simply been informed the return policy was rigid but they had transformed it randomly for that breaks. After I advised the repetition that my spouseis purchase have been for that vacations which he could not purchase the presents within the aforementioned schedule since he was IN AFGHANISTAN I had been nevertheless informed there is nothing she could do. I requested to talk to a boss, was placed on store for 10 moments, and informed that no body was accessible but I'd be approached "inside a couple times."

Per week later with no return phone, I called back and got a boss about the telephone who stated my problem choose to go "up the string of administration" and have been refused.

So now my spouse has gone out nearly $500, all since he'd the temerity to offer to assist his nation and purchase my Holiday present 14 days before Kate Spadeis arbitrary prolonged return policy went into effect.

Company: Kate Spade
Country: USA

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