Appliance Repair Experts
AA Appliances Repair Services, Inc. Microwave repair ripoff

We called Appliance Repair Experts, also known as AA Appliances RepairServices, Inc. Of Alexandria, VA on 11/19/10 because we needed to get ourKenmore built-in microwave repaired. Itneeded a new magnetron. This company was listed in our local Super Yellow Pages and their full-pagead falsely stated that they were a member of the local Better Business Bureau (BBB).in reality, this company is NOTa BBB member and the local DC metro area BBB has assigned them a richlydeserved grade of F, based on 29 complaints filed against them. They came to our home the next day and told usthat the built-in microwave had to be taken to their shop to be repaired, andthat they would call us the next day with a repair cost estimate. They took our microwave and then never calledus. We paid them a $39.95 "servicefee" by credit card on 11/23 and told them to return our microwave tous unrepaired. We then spent the next THREEWEEKS calling them repeatedly to get them to return our microwave. We finally had to retain a locallawyer to threaten them with legal action to get our microwave back. They finally returned the microwave on theevening of 12/10. They did not perform any services, otherthan to "kidnap" our microwave for three weeks. We then called another appliance repair companythat replaced the microwave's magnetron IN OUR HOME IN 30 MINUTES for $175!!! This company'sactions caused problems forevery member of our family for 21 days. At $25 per day ($5 for each member of our family), they cost us $525 of unnecessary aggravation, not to mention the time I spent calling these idiots and various consumer agencies.

My advice to everyone who reads this is, DO NOT CALL THIS COMPANY FOR ANYTHING!

Company: Appliance Repair Experts
Country: USA
State: Virginia
City: Alexandria
Address: 8620 Richmond Highway
Phone: 7038792203
Site: aaappliancesinc.com

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