Best Buy
Returning unactivated prepaid phone and airtime card

Attempted to come back a prepaid telephone that does not function and airtime card. After strolling within the bestbuy and likely to returns division and waiting 20 units for my change to complete my return I had been switched away and informed I ought to visit mobile phone division for telephone results. I wenot to cellphone division, waited half an hour as the workers were assisting themselves purchase telephones. Lastly my change, they required the telephone but wouldn't return the ABANDONED airtime card. Stated it isn't refundable. I told them that after I bought it-no one advised me this card wasn't refundable and there's nothing showing no reimbursement everywhere about the card itself. They responded the plan is published about the back of my bill it's not refundable. To that we responded "how am I designed to understand whether it's not refundable BEFORE I purchase it? To that they responded "it is published about the back of the bill this card isn't refundable". I never got my complete reimbursement and I am confident it's illegal to market items thatis not refundable without first informing the client of that reality just before finishing clients buy. Bestbuy you dropped me like a client permanently! You cheated me! Additionally your workers are inexperienced and also have no customer support abilities, also the supervisor. Used to do not need to mean 20 units in exchange division simply to discover I'd to visit another area of the shop to come back the telephone in case your workers were correctly educated or your shop had correct division labeling. I also didn't need to delay 30-minute while one worker assisted another worker purchase a telephone particularly since I have found the table first. And you ought to allow clients understand which products aren't refundable before they purchase it. Publishing your no-return policy about the bill following the truth is too late. You're conning people!

Company: Best Buy
Country: USA
State: New York
City: Brooklyn

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