Vonage
Deceptive Ad

Be aware that Vonage is deceptive in its advertisement and service charges

We were told that the monthly charge for phone services was $25.99 for the unlimited calls, including domestic, long distance and international. So, we signed up in October. We were also told that we must use a credit card for payments. So we gave our credit card number.

Since then, Vonage has charged $33.59 to our credit card. I was puzzled by this higher cost than the advertized $25.99. When I called Vonage, customer specialist explained that this monthly charge included taxes and fees. So, I requested for the breakdowns of taxes and fees in my monthly charge of $33.59. Unbelievably, I was told that Vonage does not provide billing statements. Furthermore, the customer specialist refused to provide any information regarding their surcharges and other fees..

Company: Vonage
Country: USA

  <     >