The Willows Rehab Center
Cruel, Verbal Taunts and Unprofessional Behavior Towards Health Proxy LIes and Denials

I am next of Kin to my mother who has been given very good care in this facility. I hold the health proxy document dated 1999 when she was totally of sound mind. She has made a good recovery but possibly was coerced by her sister, who visits every day, to sign a health proxy of which I have not been notified by either an attorney or a document. When I call to speak to my mother, the staff has made it clear that my mother does not wish to speak with me. They delight in this, the tone of their voices when they are on the phone with me, calling to her..."Your daughter wishes to say goodbye" and I want to do so on my own. They just hang up on me. I have had more than 40 hangups on me in this place. They mentioned they would "call Mrs% who is her sister and who has told me in a dictator fashion not to even "mention" the health proxy. I told the receptionist to put an administrator on the phone. Since none were available, I spoke to admitting. The woman said "you don't have to tell me your life story" very nasty tone of voice. I said "it's your patient's life story". They have accused me of upsetting my mother when they don't know anything about the situation. They don't know that my mother doe not like talking on the phone and never did, even when we lived together. Now, of course, it's harder for her. But the staf is cruel, insensitive, and cannot insult and viciously taunt me enough. I am going to walk away from this situation after faxing the health proxy to their top administrator. It is not in my best interests or my mothers to deal with these people. I am sure other family members of other patients get more respect, but I am from out of state and I am in bad financial straits while the people I'm related to by accident of birth are considered high quality value in the community. I am disgusted with the intolerance of the treatment of the next of kin. They are unaware of the private conversations my mother adn I have had when I have been able to get her on her private phone. It was me who arranged for her to get a hearing aid while her sister told the hearing facility on the phone that my mother has too many problems for a hearing aid. That is nonsense. When I called yesterday they were having a Christmas party in the room and "she is doing so well". I spoke her with for several minutes and my mother's niece could n't wait to grab the phone out of her hand. I said put Mom back on so I can say goodbye. What transpired was my mother's niece said to Mom — " your daughter wishes you a Merry Christmas". Niece then slammed the phone on me. I ask myself over ad over, what did I ever do to deserve to be born into a family like this? I am glad mom is doing well, her recovery is very important to me. But the conduct towards me (I live about one and a half hour drive away but have made trips) that has worked it's way to the staff and the billing agent and the social worker is nothing more then nasty cackling hens taking out their unhappiness on one person with no one to defend her. I will admit I made every attempt to finish the verbal assaults that they started, acting in a way that is not me at all. I am disengaging myself from this situation, and will no longer call or visit. Mom will have to tell htem herself if she is upset about it. I am next of kin and they keep forgetting that money and close proximity does not change that at all. I have the Health Proxy and the Living Will signed by my mother. I've been trying t straighten out insurance confusion and have no problem doing so. I contact all parties regarding other facilities mom has been in and am working on straightening out her insurance. Mother's sister has no idea who one o the companies is, and they are very well known. Mother's sister has taken complete control over this facility's staff. If it wree up to the sister, mom would not get this hearing aid. The social worker, who never gave me the time of day, gave permission for the hearing center to travel to this facility and put the hearing aid in. That is a small victory but a health proxy who doesn't even wat to look at the hearing tests is not much of a health proxy. The staff is too busy needling me when I call and really need to look at these kind of issues.

Company: The Willows Rehab Center
Country: USA

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