AT&T U-verse
Lack of training and professionism

I'm an AT&T instant iphone person, but never utilize AT&T additional support before and that I desired to provide AT&T web a try. Within the month of July, AT&T had DSL elite marketing for $20 per month, that we named to register at August 11th. Nevertheless, AT&T consultant explained my house address no further offer DSL service. Alternatively, she guarantee $250 gift-card for register the U Verse online sites and $100 refund for Device.in my opinion what she stated and accept register without doubt.

Originally, AT&T skipped visit routine at August 27th for no description. I became popular & reduction each dayis pay to hold back for that specialist who never seem. Lastly, after continual calls to AT&T during evening, they finally delivered somebody and first got it mounted at August 28th.

Late September, I Obtained the very first statement and discovered the regular cost is greater than anticipated. Named AT&T U Verse customer support instantly and was informed they could not recognize the $250 gift-card marketing that was stated earlier. Alternatively, I had been directed to shut the consideration, return the device and disregard the statement I obtained because I'm competent for full refund. I adopted the coaching and delivered the device, then completely set entire point behind me.

But beginning with Dec, I begin to get credit collection company demand possessing AT&t-money ~$180. I had been really furious and named AT&T at December 14th. I talk to consultant, followed closely by Supervisor (melinie). They decided to eliminate $100 device cost just, since I certainly delivered it back by USPS. However they demand about the relaxation $80 given that they don't have any report within their program that I'm competent for either gift-card marketing or complete refund. I properly asked them to-go within the saving of every discussion, and they'll discover the evidence that I'm the patients in both instances. "AT&T is big companies and reps do make errors, which we're not accountable", I had been informed. Today, I've no option but advance the problem. Wish it'll get resolved by professional way.

In summary:

1. AT&T sometimes doesn't educate the reps adequately or they're directed to deceive clients.

2. I enter-constant data out of every consultant. The very first person use $250 gift-card marketing to sign me-up on u verse web; the 2nd person doesn't recognize the present but accept stop the support and provide me complete reimbursement; the final individual, Melinie, doesn't recognize both presents, and demand I purchase AT&T's error.

3. AT&T skip preliminary installment day for no any simple cause or phone. I dropped 1 times purchase nothing.

4. What I get is time and stress spent speaking with reps to deal with the problem.

5. Lastly, I still obtain morning and/or evening phone from Credit variety company every single day.

Company: AT&T U-verse
Country: USA

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