Light in the Box
Email for Returns Didn't Work

I ordered an orange dress to attend the Marines Birthday Ball. I ordered up a size but when the dress arrived it didn't fit. I promptly emailed them to let them know on November 7 and I received an email that that would email me an address to return the dress for a refund. When I didn't hear from them in 48 hours, I email them again. The email came back stating that the email address didn't exist. I wished I had checked complaint before I used this company. The photo are beautiful but this company is a ripoff. Then had the audacity to send me a survey about the service three days later-horrible! My credit card company is not refunding my money. I can't believe I got ripped off just because I was supporting our Marines!

Company: Light in the Box
Country: USA
Site: lightinthebox.com

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