Sirius Satellite Radio
Unauthorized Annual Subscription Charge on Card, Refund Delayed

I am sitting here with a police report in front of me, ready to charge down to the local police department and file a fraudulent card charge case to Sirius!

I bought a truck that had a years pre-paid Sirius satellite radio installed. The dealer instructed me that I was to call the 1-800 number and have it activated. After calling, the customer service whoever (?) said that it would be on in five to thirty minutes. It was not. After two hours, I called back and they act like you have never called before and you have to explain to them what you are trying to do.

They then activated it! Great! A few days later I am checking my bank account and notice a charge from Sirius for a years subscription. I call them and they apologize for the mistake and it will take 2 to 5 business days for the refund.

After 6 days go by, I call them back. They say I have never called them to dispute this. Whoever I talked to, they have no knowledge of who it is? And no information has been put into the computer.

After a 15 minute wait on hold, they tell me it will be another 3 to 6 business days to receive my money. I thought that's what you said the first time!

They inform me that whoever I talked to didn't put any information into the computer? I went to my bank and they said to go and file a fraudulent police charge. So I then called Sirius back to give them options of either refunding my money ASAP or the police report. They still said it would take 3 to 6 days to get my money. We will just have to wait and see I guess.

Company: Sirius Satellite Radio
Country: USA
State: New York
City: New York
Address: 1221 Avenue Of The Americas
Phone: 8885397474

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