Cirro Energy
Charged Extra Bill of $313 After Asking About Contract Expiration

I was with Cirro Energy since I have been on budget billing my payment was 239.00 per month. A couple of months ago a lady from Green Mountain Energy came by and I spoke with her about changing Energy companies. I called Cirro energy and asked when my contract was to expire and the agent said it will expire this month which was November and did I want to renew it I said not at this time. I would wait and check other companies rates. I received my bill for November, it was $239.00 and I paid it but then I got an e-mail saying I owed $313.00 and it was due now. I called and made arrangements to pay it on December 3. Then I called Green Mountain Energy and switched to them. I then learned I was being charged by Oncor an Electric Delivery Charge which went up or down each month along with a Transmission/Distribution Charge and they would not tell me what those charges were for but it was half my bill. Green Mountain only charges $2.15 for Oncor delivery charge. I have copies of every bill!

Company: Cirro Energy
Country: USA
Address: 501 W. President George Bush Hwy., Suite 350
Phone: 18006450143
Site: cirroenergy.com

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