Verizon Wireless
Unauthorized Text Messaging Added to Account and Credit Refused

Verizon wireless has 3 times (that I caught) in 3 years changed or modified my account without my permission.

The most recent was all of a sudden I was receiving text messages which I never received before. I found them bothersome because they were "spam" messages.

My husband pays my phone bill and only checks with me regarding payment if they bill seems higher than normal. I reviewed my bill and noticed that I had added services (text messaging and detailed billing) that I did not order and was being charged for.
The amount came to $4.25 per month. Since the amount is not substantial, it went unnoticed.

I called Verizon to tell them to remove the text messaging service and to credit me for the charges. I was informed by the so called customer service agent that she would not credit my account because I ordered the service and have had it on my bill since June.

I informed her that under NO circumstances did I order this service, and I would have called sooner but did not "catch" their fraudulent billing. I gave them an "out" and said "perhaps someone made a mistake and changed service to my account on accident". I was informed that this was not possible because there are notes in the computer that I changed service.

This is when I became irate! I know that I did not order service, they have nothing in writing, nor do they have a recored phone call. I told her that if she does not fix this problem immediately, I will file fraud charges and obviously change services.

Her arrogance was mind boggling, we are talking about a $25 credit. They refused! I am in the process of switching phone companies. I am certain that they do this deliberately hoping no one will catch this, at least not for a while. I would like to file fraud charges, and would also like to look into a law suit, individual or class action. I am positive this way done on purpose and that there are many other victims.

Company: Verizon Wireless
Country: USA
Phone: 8002564646
Site: verizon.com

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