PayPal
Pop-Up Survey Shown to Customers at Shopping Cart Checkout

PayPal is the worst company to do business with! Their attitude is much like the big banks, where they feel they are too big to fail or care about their customers!

I have a merchant account which I am charged $30.00 a month for, on top of the $5.62 they take from every sale I process.

I built a website and pay an average of $4.75 a lead to get to my site. When my customers click to check out, they are hit with a pop-up survey that benefits PayPal.

About a month ago, while testing my site, I noticed that PayPal hired a third party company to do a survey on their behalf and at my expense!

On my first call to PayPal, I was told this was a random survey and 1 out of every 1000 people were asked to do the survey. After I explained that I receive the survey every time I go to the shopping cart, I was told to clear my internet cache to make it go away.

The pop-up continued to show up every time I or my friends went to the site, proving it was not random.

Three weeks later I opened a ticket and was told the survey is not theirs.

A week later I called to check on the status of the ticket, and I was told there is nothing IT can do to remove the survey and that they can do what they want because my customer is redirected to PayPal (no longer on my site) when they decide to buy.

I have the rude conversation I had, if you would like to hear it. I told them I was recording for clarity and was told that was fine!

Company: PayPal
Country: USA
Address: 2211 North First Street, San Jose, CA 95131
Site: paypal.com

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