FPL - Florida Power & Light
Florida Power and Light miscommunication between their staff

Lately, more and more company are not giving correct information.in this case its FPL that has misinformed me each time I have called. I will admit to my own mistakes and part. But I don't feel I should suffer if I call an FPL rep and they give me incorrect information.

I recently turned on their service. Because service was still on as I called to change to my name. I was able to get 1/2 discount on the deposit if I signed up for automatic bill pay. I incorrectly signed up, thinking the online account would do it for me. But it didn't. So I admit that I am to blame in the beginning part.

Before my lights were shut off I get a notice. And called FPL, but because it was late. I received the automated system. Which it notified me I had 12 more days to do the other 1/2 of the deposit. Complexed by this I call the next morning to inquire about the supposed discount I was getting.

Long story short I get all is ok, but it wasn't supposedly a discount just a "small hold" till you can get the full amount. Which I now have 11 days to do it. Well its only been 4 days since that call and I'm with out light. I call and don't get any help except that now I can't get the discount of the automatic bill pay and have to pay the other 1/2 of the bill as well as a reconnection fee to get my lights on.

I tried getting some sympathy and an either an extension on the discount or the other 1/2 payment and all I got was no's. I guess them having the monopoly over Florida. They don't have to have any heart for people. Even during or post-recession.

Company: FPL - Florida Power & Light
Country: USA
Phone: 5619948227
Site: fpl.com

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