UPS
Reschedule fee and no flexibility for delivery time window

From past experience, I knew that UPS delivers at least once before allowing you to change the delivery date. This is just a waste of resources. I can only be home one day during the week on my day off. UPS is delivering several days before, and they normally deliver for 3 consecutive days. You cannot tell them what time you can be home to specify a delivery time or window. Therefore they refuse to deliver the package on the day that I can be home. I let them know before they delivered the first time that I wouldn't be there, which I thought would save them a wasted trip. They're too inflexible for that. None of their customer service reps or supervisors have any discretion to make a change. Now, since the last time I dealt with them, they charge a fee to change the delivery fee, $6 by phone or $4 online. I don't see why I should pay this extortion. I asked the store that I bought the item from, Sears, to make a change, but they said they would be charged $11.

The lesson is don't order from Sears if you can't be home when they deliver, unless you want to pay another unexpected fee. I plan to ask Sears for a refund. UPS, it's your fault.

Company: UPS
Country: USA
Site: ups.com

  <     >