Bbg Communication
Faircall hotel phone overcharged using their fradulent service

Stayed at Westin Regina Cancun, Mexico for a trip. Used the hotel phones with my credit card to make a quick "Im here" call to my family back in Canada. The rate was advertised as approx 17 pesos per minute. Made 2 calls on April 30th approx 6 mins total, got hit with charges of 54.95 and 41.91 on my VISA bill.

Called customer service on May 13th and was told that they collected "connection fees" of $25 US every time. The customer service rep continued to insist that these charges were legit when these extra "fees" were not advertised. Asked to speak to a manager but none were to be had.

False advertising
charges fraud

This is obviously not an isolated incident. As numerous complaints to BBB have been filed.

Get these crooks off the market.

Company: Bbg Communication
Country: USA
State: California
City: San Ysidro
Address: 511 E San Ysidro Blvd #1770

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