Hotwire.com
Poor customer service - hotel

I stayed at Fort Mitchell, Ky several weeks ago using Hotwire.com as my hotel locator. When searching, they posted this unknown hotel as a "best deal" so I went with it.

They put in a shabby hotel 8 with the listing on the sign as #45 a night. I was charged around $60. No internet (which was advertised as high speed) 1/2 the cable channels didn't work (The hotel told me this was due to a storm approaching and they had satellite. The hotel next to them also had satellite but theirs worked). Towels were rags. This was a class 1 hotel not a class 2.

We were scheduled to stay for 3 days, but we only stayed for 2 and on the weekend. I didn't have hotwire's number and had to wait to get internet connection at which time I contacted Hotmwire. I was givin a number to contact and it turned into a blame game with them not taking any responsibility. I could have got this hotel at a better rate on my own... I fact could have got a better hotel through hotel.com, I found out later, for a better price.
I will no longer use their service and I will defer my staff from using their services anymore. Customer Service is not their priority.

Company: Hotwire.com
Country: USA

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