Verizon Wireless, Verizon
RUDE, mishandled, non-communicative, uncooperative, justdontcare Dallas

Oh, my gosh! I just went through the same thing for the last 2 1/2 years as a lot of the other 185 (and counting) entries.

Verizon sent me to collections and I received a phone call at my work 2 days ago demanding payment THAT DAY in full by electronic check or my bank account and wages would be attached and my assets (don't have any, guys) would be frozen for $300.00. I received a bill from Verizon YESTERDAY dated October 4 stating that I had a past due of $253. Xx - which included a termination fee because I moved out of their service area and no towers were connected by them - and promptly called Verizon. They had no trouble finding my account, but after I spoke with the SUPERVISOR he repeatedly lied to me telling me that since I had been 120 days past due (July 28 to October 4 - do the math) they don't have a record of me in their system anymore.

I proceeded to tell him about the phone call I had received at work from Verizon about 6 weeks ago regarding the past due balance. I told the rep that I had sent them a certified letter the day before asking if I could break up the termination pmts to $50. A month and giving them my new address. The supervisor could find no record of that conversation, several more conversations, or 2 payments made between July and end of August that I show on my bank statements as being processed.

He never acknowledged any letter from me and when I told him I had just received a bill on 10/22 that was dated 10/4 that went to my old address he dummied up, just like the first person I talked to last night before I asked for the supervisor. Anyway, to make a long story short, my credit is being reported, Verizon will not recall the debt from the collection agency even though my ex had it done in the past with his own credit issues, and when I told him I was paying Verizon DIRECTLY now that I had a bill in my hand he said "Good luck. Your payment will probably be returned because you are in collections." I received NO NOTIFICATION OF ANY INTENT by Verizon to do this.

I received no correspondence from Verizon whatsoever in the last three months except the one phone call and yesterday's bill, even though I had made several calls to them that go unrecorded on my file (that they can't find!??) I called the collection agency and told them I was paying Verizon directly and they said they were reporting me to all 3 credit bureaus that night if I did. Where are my consumer rights!!!??? Totally p.O.'d? You guessed it. Where is the BBB & FCC? Collecting their money for Verizon's membership & compliance-nothing else.

Company: Verizon Wireless, Verizon
Country: USA
State: Nationwide

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