North American Telephone Network, LLC
Don't use, it's a nightmare!

I switched over to this phone company thinking I could save $. First I was told there was no monthly fee and found out that I was put on a $50/month plan. Totally different from what I signed up for. I was even told that the sales people who were making false promises like the 0 monthly minimums were fired. They should give us the initial fee back for that. Tried to stick with it and was changed to a $10/month plan. My account was charged for the difference of $50 and my monthly usage. Customer Service would gladly give me back the difference, but I have waited for over 2 1/2 months and still haven't received the credit. Told them to deduct the credit from the charges and bill the rest, but then it never happened. My account was charged for late fees. Called several times but needed to explain the whole thing over and over to different people who answered the call. For each call I made, they've assured me it's been resolved. When I get the next bill, nothing was done. My service was even suspended, because they can't do their jobs.

I was also having tons of problems making calls to the Philippines. Got connections where it was hard to hear the person on the other end, them not hearing me, and even getting echoes during the calls. This was not a problem with AT&T. Was asked to used a different access number and to disable call blocking, but none of it worked.

When calling their access number in the middle of the night, I'd get a message to call the customer service department. Then when I call the customer service number, I get a message that they're closed. It was almost impossible to make a call.

Wasted so much of my time trying to get this resolved. It's even impossible to talk to the same customer service person. I was told I cannot leave a message and can't get a call back. They even told me that the only way to do this was to keep calling until I get the person I want to work with answer the call.

Company: North American Telephone Network, LLC
Country: USA
State: Georgia
City: Atlanta
Address: 4151 Ashford Dunwoody Road, Suite 675
Phone: 8008220019

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