Marlo Furniture Inc
ONLY shop here if you can wait for delivery... - Customer Service

I purchased my furniture from Marlo in Alexandria, VA on Black Friday to take advantage of the advertised free delivery. It was scheduled for delivery that next Saturday. I recieved several automated calls to confirm my delivery time. When they showed up, 45 mins late on my delivery date, they refused to put any effort into trying to get my sofa into my apartment. They simply kept telling me it was too big and asking me to sign a waiver in order to make it fit. My door was not too narrow, they were unwilling to stand it up or even to lift it beyond trying to go straight through the door.in trying to deal with this, the delivery men discovered that I was missing my dining room table. When I spoke to the dispatcher, they told me the table was backordered until mid January, which in my repeated confirmation calls no one told me. So, I refused the order because I had coffee tables and no sofa and dining room chairs and no dining room table. The next day I spoke with my salesman and picked out a shorter sofa just to ensure delivery the next time. I was assured that this time would be better and that this sofa was in stock. Well, ofcourse it was not; backordered until the 18th of December. I spoke to a customer service representative who assured me that the other items on my ticket would be held until the sofa came in. On the 17th of December I called and was told that my sofa and chair had come in and they could deliver on the 19th. On the 18th I received a call that the coffee table (the same ones that have previously been delivered and that I was told would be held) were now out of stock until the end of the month. When I spoke to a customer service representative I was told there was nothing that could be done and she refused to transfer me to anyone or anywhere else. When I call the store I am directed back to the same customer call center that can not do anything to solve my problem. My delivery is pending still due to snow in the area so they MIGHT or might not deliver tomorrow. I am beyond frustrated and just want my furniture. It has been almost a month now!

Company: Marlo Furniture Inc
Country: USA

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