Target, Aliso Viejo
Optical Dept - Optical

Incompetent employees at Target Optical in Aliso Viejo. Two purchases-two bad experiences. Took one month to get my glasses correct. I picked up sunglasses and stated it was too heavy. Without looking at the order or even my sunglasses, Lisa states they are thick because it takes 7 layers to polarize the lenses. Took them back again and Carla states they made plastic instead of polycarbonate. They each blamed one another for the mistake. Lisa does not like to make adjustments for fittings. Seems like she doesn't know how or want liability in case she breaks the frames. She broke my first frames by adjusting them. For my second pair, I had to tell her how to adjust. They both tell me they are trained opticians. I seriously doubt it. Target needs to improve on customer service and to hire competent opticians.

Company: Target, Aliso Viejo
Country: USA

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