AIG Warranty Guard, Inc./Best Buy
Failure to renew service contract and failure to perform repairs

In Summer or 2006 I purchased two lap top computers and a copier at Best Buy with service contracts on each. Summer of I mailed three renewal forms with credit card information before the contracts expired, and my card was charged three months in a row. I sent my two lap top computers in for repairs and found out I have no contract on either computer.
After many hours and several people later on the phone I learned that Best Buy / AIG Warranty Guard has a "policy" that only one transaction per envelope can be handled, and the person opening my envelope with three contract renewals, renewed only one, for the printer. I received no notice of the above. I have tried to resolve this with the corporate office of Best Buy, but to no avail.

Company: AIG Warranty Guard, Inc./Best Buy
Country: USA
State: Illinois
City: Chicago
Address: 300 South Riverside Plaza
Phone: 8887756937

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