Sears
Incorrect service diagnosis and bad customer service

We'd a Sears support representative arrived at identify an issue with this Sears Whirlpool Calypso washer on 3/30. He was below for an hour or so, billed for 2 hours, and misdiagnosed the issue. We thought we would create the fix ourselves, as-is usually a customer choice, bought the part he explained was the issue, after which unearthed that the particular problem was another component, hence charging us twice the total amount, along with a ton of period and difficulty, in addition to the cost for that support phone.

After I called Sears customer support to obtain a reimbursement, they declined to assist us by any means, stating they owe us nothing. Based on them, because we selected to not have their analytical specialist do the particular fix, they encountered simply no obligation for his misdiagnosis or for that support phone.

The representative explained I'd attained "corporate-level, " and was adament that there is simply no option for all of US, because they don't assure their analytical support calls... Just their restoration support itself. If we'd chosen to possess him do the fix, which may have now been the incorrect repair and alternative component, they may have had the opportunity to work well with us.

We've been faithful Sears clients for many of our lifestyles, having "developed" using the organization. When the washer have been permanent, then we would have bought a brand new machine from their website. Because it stands today, we shall never conduct business with Sears again, or might we suggest them to anybody.

Company: Sears
Country: USA

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