American Home Shield
Bad service

On February 24, we put in a claim after checking our pamphlet from AHS regarding our dryer. Our washer and dryer are from Fisher & Paykel, we purchased them in 2006 due to thier high consumer rating. We have had our warranty since that time as well, as that is when we purchase this home.

Our dryer is a top loading (very unique) with stainless steel tub. Unfortunely, the Plastic top at the hinge broke, we called it in and repair man came out and took our $60 and said he had to order the part.in the meantime, I have had to do laundry. We called two weeks later and was again told the part was on order.

We received a survey from AHS and I stated I was not satisfied as the repairs were still outstanding. When my husband called today - he was told they declined on the 10th. We have had not notice. When he asked why, they stated the dry top is cosmetic. It will not lock as it tries to do and since had caused crack damage to the outside housing.

Have you ever heard of a dryer door being cosmetic? I did not know you could use one without a door??? Who knew. We have since put in a complaint with their department, but you can not deal with the 800# - they gave us a different number to be available 5 days a week till 7pm - but today at 3pm they were not there and would not allow a message to be left.

Company: American Home Shield
Country: USA

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