Victoria's Secret
Bad customer service

In December I bought two nightgowns at your shop in Eugene, Oregon for $40 with my Victorias Secret charge card. The worker needed to contact to obtain my bill number to ensure that I really could cost the things since I didnt have my charge card with me.

After I hadnt received the statement the following month, I named customer support to discover why. The client support consultant wasnt much aid. She mentioned that my statement arrived via email. Since I have hadnt received it via mail or every other method, I questioned her for my bill number to ensure that I really could spend it about the Victorias Secret site. She mentioned that she couldnt give me the amount within the telephone but I really could create a cost about the telephone for one more charge of $10. I didnt wish to spend the extra charge, particularly since the stability of the consideration was just $40. Disappointed using the results of this discussion, I questioned her to possess her boss contact me. All I needed was a merchant account number or perhaps a statement using the bill number onto it to ensure that I really could create my cost. The boss never called me.

My entire life is rather busy. Im a complete-time pupil, I perform part time, and Im a mother-of three teenagers. I forgot about my statement. Last Sunday (January 30), their selections division approached me by telephone to I would like to understand my consideration was overdue. I attempted to describe to her what had occurred which I desired my bill amount to correct the problem. The only real help she'd to provide me was to cost me extra costs to ensure that I really could spend the cost online. I requested to consult with her boss within an energy to obtain this issue solved but that didnt dome worthwhile. I attempted to describe the problem towards the boss and he or she told me she wasnt likely to discussion who I talked with or other things with me. I requested to consult with her supervisor and he or she explained she couldn't assure he'd return my phone. Our reaction to which was bad. I had been livid at this time. You cant assure your supervisor may return a clients contact? Are you joking? She put on me.

Since I never obtained a statement and my bill range wasnt open to me within the telephone, I believe Victorias Secret might have created some type of work to assist me with this specific scenario without receiving me more income. Alternatively, I settled your organization $82 to get a $40 purchase.

Our credit rating demonstrates that I'm a sensible consumer. Before this event my credit score was 761. The reason being I consider my credit rating extremely seriously. Till this, I hadnt had a late-payment in more than 10 years.

After I expected VS to get rid of the late-notice (written down) from my credit history, they REJECTED.

I really hope the remainder of you've greater fortune than I did so.

Company: Victoria's Secret
Country: USA

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