Walmart
Closed Walmart family mobile account fees

After I shut my consideration I obtained the ultimate statement for ($69.96). I attempted to pay for when I did previously via my web bill. That consideration was shut and it'd not let me get access to it. On 12/15 I visited the Walmart Customer Support table in the Palm Desert, CA shop and experimented with spend my statement. They introduced my bill on the pc and that I was informed I'd phone the 877-760-8760 quantity on my statement they couldn't take my cost. I contact the 877-760-8760 quantity and that I was informed they'd take my cost within the telephone easily was prepared to spend them $5.00 to complete it. I had been not prepared to spend them $5.00 and requested for an alternate technique for example sending my final cost.

I had been told I really could not deliver a cost by email of course if you consider the statement, you'll view it doesn't have an address to deliver funds. I had been questioned basically could be thinking about performing the cost through their automatic program and that I said yes. I had been used in an automatic speech. I gave everything of my charge card info then your program called another quantity. The one who responded stated that they might not consider an automatic cost since my bill was shut. I described my scenario plus they assured me when I visited a Walmart shop that's the Household Cellular strategy, customer support could be ready to consider my cost.

On 12/17 I visited another Walmart shop# 2253 within the El Cajon, CA region. I experimented with spend in the customer support table. I had been informed the same, the pc wouldn't permit them to simply accept my cost. The worker got a boss and he or she named somebody about the telephone and attempted to solve the problem. She passed me the telephone and stated they might not do something. The (Walmart T-Mobile) individual about the phone stated she might consider the cost easily might accept spend the $5.00 cost to have a cost within the telephone. I questioned why Walmart couldn't consider the cost and was informed they possibly don't understand what they're performing (talking about the Walmart worker).

The Consultant about the telephone stated she might have a cost for that quantity due ($69.96) but that I'd be charged for that $5.00. She stated her pc wouldn't permit her to renounce the cost. I will have a brand new statement for that $5.00 that we am delivering to customerrelations@walmartfamilymobile.com (the e-mail was delivered using the error information “Delivery towards the subsequent receiver continues to be postponed:”). I'm shocked that it'd be authorized to get a business to need that the client pay $5.00 to pay for your final statement without supplied an alternate technique that will not need one more cost!!! So what can i actually do???

Company: Walmart
Country: USA

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