Disney Movie Club
Returned movie package not received, charge not reversed

In December I received a movie package from the DMC that I did not want. As I had checked my order history and saw it had been shipped too late, I sent back the package within a week of its arrival. This was on December 23. It is now February 16,210 and the DMC says they have never received it even though I personally gave it to my mail carrier to return. The package had not even been opened as I knew I did not want the movies.


My credit card company refuses to get involved saying that DMC must reverse the charge-DMC says they sent the movie and never got it back. I am not sure what to do now as I cannot ever seems to get a live person who can assist me. Even if they do get the movies back now, I will not get a refund but only a credit as it is past the 60 day limit. I am thinking of cancelling my membership and just taking to loss.

My advice to anyone who joins is to fulfill the service agreement and end your membership. You can get the movies much cheaper elsewhere-the deals are not really deals once you pay shipping and handling fees. All the specials always look good until you start the checkout process and find out you are being charged very high rates for the movies. It just isn't worth it!

Company: Disney Movie Club
Country: USA
Site: go.com

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