HOM Furniture
They don't care

I recently purchased a $799 Show Edo Master mattress from their Woodbury, MN shop. It had been a Sunday evening, 5pm. The Salesman, Frank, was okay, although not too passionate. Therefore without any actual feedback from Frank, me and my spouse preferred the mattress and bought it. Obviously they didn't contain it in-stock at their shop, the had it at their submission centre in CoonRapids, some 30 miles away.

And So I go out there that evening, choose up the mattress and obtain house, enthusiastic about obtaining this factor set up... Begin building the mattress, 80% of the screws are absent... The shops were shut for that evening, and so I call-in the day.

After atleast 12 minutes on-hold (no bodily individual replies the telephone, you have to undergo a selection and delay) I get somebody, clarify the problem and obtain placed on store for another fifteen minutes. Katie, from their CoonRapids support division claims they'll draw some bedrooms to check out the screws for me personally. I had been not rude, though I had been fairly annoyed... You purchase anything for that much, you anticipate a carrier of $5 buck screws to stay there (the directions state they must be).

I never obtain a call-back, I've to contact them another twice, delay on-hold then Katie informs me that Their factory individual isn't discovering any screws using the additional same design bedrooms possibly... Today, I cannot suppose I am the very first individual, in most of the claims where HOM works, to purchase this mattress, therefore I suppose they've heard about this issue right? No she claims, occurs once a Blue-Moon... Anyways, today it 2 times and evenings later, nevertheless no telephone call and that I am resting on the mattress with ostensibly only panels stumble upon them, UNSCREWED; Headboard, UNSCREWED, help supports, UNSCREWED, ME, ATTACHED.

Excellent customer support right? I'll never purchase from these dishonest individuals again.

Company: HOM Furniture
Country: USA

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