Reliable Paper Inc
False advertising

Placed order for pizza boxes based on a photo (next to the description) of a stack of WHITE CORRUGATED boxes and a general description of the item as simply "white pizza box" 16 x 16 x 2.

When item arrived it was a totally different item (flimsy white chipboard box) than what was shown.

When I called customer service I was told "if you read our return policy you'll find a section at the bottom that states that the photos are stock photos from the suppliers and sometimes they aren't accurate. If you want to return the item there will be a 25% restocking fee and you'll have to pay the return shipping."

(You're kidding, right?)

I was supposed to read the entire return policy BEFORE I placed my order in order to know that item shown is not representational of the item I would receive?

Isn't that sort of like showing a photo of a Cadillac car, describing it simply as "car", and expecting the customer to be satisfied whey they receive a Yugo?

Bottom line: read the return policy before you order, then order from someone else!!!

Company: Reliable Paper Inc
Country: USA

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