Stub Hub
Rude customer service

I went to Stubhub to purchase tickets to a University of Kentucky college basketball game. The seller described the tickets as "student tickets" which I assumed meant they were in the student section but were among those regularly sold to the general public when the students don't use all of their allotment. This was over the Christmas vacation period. I have sat in the "student section" at many venues and never had to have a particular ID. I took non-student relatives and friends to game in the student section when I was in college and they never needed an ID. When I got the tickets, the tickets stated that you must have a student ID to use them. There was no warning that you would need an ID in the sellers comments or by Stubhub. When I called customer service they were very rude and basically said they did not feel any obligation to disclose the fact that the buyer would need a student ID to use the tickets.

Company: Stub Hub
Country: USA
Site: stubhub.com

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