Cross America Relocation
North Pacific VanLines / Cross America Van Lines Moved in June, Company did not deliver all my things, keeps promising, Hard to contact

We moved from Texas to Colorado June 10.

Mover was 2 days late picking up our things because of a broken truck.

They transferred to another truck in Houston, and when the Semi delivered our things to Colorado about 1/3 of our things were not on the truck.

I called them and for a month they said they didn't have it, then said they found it and would ship in 3 days. I have called back many times in 5 months with the same promise of shipping in 3 to 5 days. I know they have our things because Jacob has described them to me.

We also had damaged and broken items that we reported and have not heard anything about them compensating us as the contract states.

We have since built and moved into a new house. I keep calling to see when our things are coming and no one will return my calls.

My representative is named Tony, he will not help on the rare occasions I get him but passes me on to a man named Jacob. Jacob is no longer answering his phone and will not take messages. The only person I have been able to talk with in two weeks is a receptionist who says she will pass on my message.

If someone came into my house and took those things the police would help me get them back, but if a mover keeps my things and shows no sign of returning them, or refunding what I paid to have them move it, I am just apparently out of luck.

I estimate between what we paid extra to ship those items and what they are worth to be around $5,000.

Company: Cross America Relocation
Country: USA
State: Texas
City: Houston
Address: 9001 Richmond Av Houston Texas 77042
Phone: 8669609606

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