Macy's Visa
Fraud Charges Claim Denied as Filed Too Late After Year of Delays

I traveled out of the country and used my credit card. When I returned I found fraud charges on my statement, several different and reoccurring each month. I filed my claim and did exactly what they asked me to do. I called several time got the same answer of the investigation taking a few months. I waited and never heard back. I called again they said my claim was being processed and I would see it on my statement in 30 to 60 days. I waited and waited never saw anything. Called again told them what happened and asked for a letter stating that the I would receive my refund. I got confirmation that I would receive that letter. Still never got anything. Almost a year later dealing with this I spoke to someone again, she said to resend the paper work I had filled out to file my claim. She said that she would take care of everything for me and apologized for the stress and inconvenience. Months later I receive a letter saying that they could not processes my claim because I waited to long to file the claim. That is just ridiculous because I filed the claim right after I found the charges.

Company: Macy's Visa
Country: USA
Site: macys.com

  <     >