Sears, Roebuck And Co
Refuses to Move Payment Due Date and Charges Late Fees

Let me start by saying I have been a Sears Customer for well over 20 years, and have done quite a bit of business with them in that length of time.

My problem seemed to be a relatively easy one to solve, or so I thought. In that 20 years I have ALWAYS paid MORE than DOUBLE my minimum payment.

But I have been on Social Security Disability for some time now, and receive my check on the 3rd of each month. So what does Sears do? They bill me on the 1st of each month, this is an email I sent them on 4/3/03:

Is there anyway you can change my due date from the 1st to the 6th or the 7th of the month?
I don't receive my check until the 3rd of the month and, as a result, I get charged a $35.00 late payment fee. Please email me with any information you may have,

Thank you, Jerry

AND this was the reply I received from Sears Customer Care:

Dear Jerry,

Thank you for contacting Sears.

Unfortunately, changing a payment due date for a Sears account is not an option at this time due to systems limitations.

As a courtesy, we have issued credit for the late fee and the credit will appear on your next statement.

If you have any comments or questions, please email us or call us at 1-800-917-7700. Thank you for visiting SearsCard.com and please remember to shop www.sears.com for great savings everyday.

Robin Word
Sears Customer Care

YES they did credit me for the late charge but now I have another one, my payment was due on 7-1-03 and was charged another $35.00 Late Charge on 7-2-03.

I always pay ONLINE and could easily make the payment on the 3rd, yet they assess a Late Charge on the 2nd.

I make my payment EVERY MONTH. Because I make a payment, more than double the amount required, couldn't this be viewed as "paying ahead" instead of paying late? Is there any reason they could not move my due date ahead 2 days. I'm beginning to change my mind about Sears, Roebuck and Co. And just how accommodating they really are.

Company: Sears, Roebuck And Co
Country: USA
State: Washington
City: Chehalis
Address: 121 NE Hampe Way
Phone: 3607404635

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