Countrywide Transport - Zen Van Lines
Sloppy, unskilled movers, damaged items, wont honor insurance claim, Paul Bedi misled me

Prior to our household move I carefully researched possible choices and decided on Zen Van Lines. They offered a fair price, had no outstanding BBB claims and the state of Georgia records showed that they had just a couple of disputes with clients that were resolved.

On the day of the move I noticed that the men would sometimes carry loaded boxes upside down. When I mentioned this to the move boss he would instruct the men (in spanish as non of them were english speakers) to carry them right-side up but the problem persisted. When a problem arose that I needed to resolve with owner Paul Bedi, the men sat and waited for 30 minutes (still on the clock) until we reached a resolution. I had had the carpets professionally cleaned while the house was empty a few days prior to the move. I asked the move boss if the men had shoe protectors or if they could modify their method of unloading the truck to minimize soiling the carpet and was told 'no'.

Company: Countrywide Transport - Zen Van Lines
Country: USA
Address: 4514 Chamblee-Dunwoody Rd
Phone: 7709369991
Site: zenvanlines.com

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