Verizon - Verizon Wireless
Employee dishonest

We were Alltel customers. Alltel was very customer oriented. Not perfect but not liars either. Afte the switchover to Verizon we started dropping calls and losing voicemails. We decided to research our options. We visited the Verizon Store several times, did online research and called the customer service number. We visited the store in our local mall. Twice before making the switch. We spoke with the same representative twice and both times he told us the plan we wanted was available.

My husband is very detail oriented and started checking our account status from the moment it was available. As it turned out we were sold plans that don't exist and we were overcharged for phones. We decided to visit the store. At first the manger tried to make us think we misunderstood our plans. Soon it became clear we didn't misunderstand we were just lied to. Then the big pitch started. "We can't give you plans we don't have &you have to compromise." Why is this legal? How can we be sold something they don't even have? Why do we have to compromise? Why isn't anyone ever accountable?

I believe all phone salespeople located in malls should be relocated to the county fair. They are no better than the "crooked carney" on the midway.

Is it legal to sell what doesn't exist? How can they charge us $100 for the 3rd phone when they told us it would be $10. They won't discuss credits or anything that would help us make a decision about our accounts.

Someone—please help!!!

Company: Verizon - Verizon Wireless
Country: USA
State: Florida
City: Clearwater
Site: verizonwireless.com

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