Prime TV / Direct TV
Extra $55 Activation Fee Demanded After Paying Installer $99

I got the number from an ad on TV, so I called. I was told free insulation, 2 months free service. Then I was told I had to pay the installer $99 and would be reimbursed. I even paid the $19.90 shipping and $49 for insurance on equipment. The installer installed the equipment, and then he called DirecTV. I was then told I had to pay an additional $55 for activation.

I told the person that no one told me there would be more charges. I told them to forget it, I would not pay more money because I was never told. DirecTV told my husband I was not to pay the installer and I wouldn't get the $99 back from DirecTV. So I called Prime TV, and they told us to deal with DirecTV. We talked to a manager at Prime TV. She said she would waive the $55, but that was too late after approx. 2 hrs of going back and forth with both companies. I called my cable company so I can go back to basic cable.

These 2 companies are really bad. I feel they shouldn't get away with this, because someone might think they're getting a great deal and be ripped off. It's not fair.

Company: Prime TV / Direct TV
Country: USA
State: North Carolina
City: Southern Pines
Address: 125 Murray Hill Road Suite H
Phone: 8774357788

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