Metro PCS
Charged me for 11 days that my phone was off!

I've had Metro phone service for about a year now. My payment date has been the 19th of the month for the duration of that time. Recently being out of work and money I was unable to pay my phone bill on the 19th. I ended up needing it again so I had paid the bill on August 30th, eleven days later.

Well the 19th of September comes around and my phone is once again shut off. I had called Metro PCS customer service only to be told that the payment I had made on the 30th was only good until the 19th again. Keep in mind this is a PREPAID phone so I pay for the month ahead not the month that has passed.

I paid 44.95 which was for a full MONTHS service not 19 days. The person I spoke with on the phone explained to me that he could not change my billing cycle to the 30th instead they charge me for the eleven days that my phone was shut off. Bottom line I got taken for a ride if you have this phone provider and don't pay your bill for a month, it's better off just to wait or you'll be paying for service you won't get.

Company: Metro PCS
Country: USA
Site: metropcs.com

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