Babies R Us
Lost Customers Due to Poor Customer Service - Toy Chest

I purchased a toy chest for my 11 month old niece for Christmas. When we began assembling the toy chest we found that the hardware that was included was for a different toy chest. It has been a month now and my niece still does not have her toy chest. While everyone including the department manager is sorry, no one can tell us when the hardware or a replacement toy chest will arrive. The first sales consultant didn't order the parts as indicated - - we were told this was unfortunate. Then we were told it should arrive any day (this was 2 weeks ago), but (again unfortunate) they can't truly track the delivery status. UPDATE: As of 1/18/09 we are now being asked to return the toy chest - - not sure when parts or new toy chest will arrive.in the meantime, I have 4 baby showers in January & February and will definitely never spend another penney at these stores. So in addition to the $85 return on the toy chest - - Babies R Us lost an additional $400-$500 in sales just in the first 2 months of this year alone. This all could have been avoided by offering some level of good customer sevice. Apparently the economic times have not impacted the level of courtesy or customer service from Babies R Us employees. My rating is please improve - - because "too late" is not an option.

Company: Babies R Us
Country: USA

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