David's Bridal
Poor Customer Service

The first time I went to David's Bridal to look through wedding dresses, I was told I had to make an appointment due to the fact they were very busy. I understood and did just. When I came back after scheduling my appointment, the sales associates were very unprofessional. They didn't listen to anything I had to say, and disappeared every ten minutes or so. It was unfortunate for me to have fallin in love with a wedding dress from that company. I hated the thought of the sales girl actually receiving commission from my purchase. And during that time I was misinformed. I was told that once I was fitted for the dress they would do alterations free of charge. That is not the case. They charge riduiculous amounts for their alterations, and they are the only bridal in the area that charges. My bridesmaids were left to look for dresses themselves, and it took her well over an hour hour to do five measurements. This was a different salses assciate then the one I had to work with. Had they been busy that day, I might have symphthized, but that was the case. I feel we were treated rudely. Now four months later I have my dress and there is a hole in the train, and some threading coming loose. I will never shop at David's Bridal again. And I will tell everyone I see not to shop there as well due to poor attitude and quality of their product

Saginaw, Michigan

Company: David's Bridal
Country: USA
State: Michigan
City: Saginaw

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