American Home Shield, AHS
Collector pan repair authorized only with $725 modification fee

Do not buy AHS warranty. Their advertising is misleading you to think that you will be covered, when in fact when something does break down they often find a way to deny the repairs.

There are thousands and thousands complaints about them on the web. I signed a contract with them 2 months ago and now I regret about it. Do not repeat my mistake.

When my Air Conditioning unit started leaking and flooding my neighbour downstairs I called AHS to request service. An AC contractor came the next day, inspected my AC and identified the problem - leaking collector pan. He charged me my 60$ deductible and told me to wait for AHS authorization. I asked him how much these repairs would cost me if I had to pay myself, he said $500 - $800. At that moment I was so glad I had AHS. How naive I was...

Few days after AHS called me and told me that they did authorize the repairs, but since that collector pan was no longer manufactured, they would have to install a different one, and in order for it to fit they would have to do some "modifications", for which I would have to pay $725.

I tried to explain them that I did not request any modifications, and even if they are required to repair a leaking AC they should not be my problem and responsibility. I bought a warranty, then my AC which is covered under that warranty started to leak, why do I have to worry about how they should fix the leak? If for some reason they cannot repair my AC then they have to replace it. That's why it is called "warranty"! Why are they asking me to pay $725, what kind of "peace of mind" is that"?

Now I see that AHS is a rip off. Some people warned me, I should have listened.

Company: American Home Shield, AHS
Country: USA
State: Maryland
City: Baltimore
Address: P.O. Box 849, Carroll, Iowa 51401-9901
Phone: 8008274636

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