American Home Shield - Texas Home Warranty
Toilet leak claim denied as improper installation

We've been dealing with Texas Home Warranty aka American Home Shield for about 6 months. They denied a claim on our roof flashing around the pipes. Our toilet began leaking and as a result ruined the carpet and invited an entire colony of carpenter ants under it. The first plumber said it was a leak and should be covered. Of course they "reserve the right for a second opinion" and their plumber decided it was "improper installation, " which is not covered.

One would assume that any problem could be somehow considered improper installation. I just found your site and it sounds as though this is a common problem among their customers. I get the impression that many of you have tried to fight them and ended up with little or no result. I agree, this company is simply a ripoff. It sounds like we will have to sue to get anything done. Good luck to all of you and save your money next time! We will.

Company: American Home Shield - Texas Home Warranty
Country: USA
State: Tennessee
City: Memphis
Address: PO Box 1000
Phone: 8008392787

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