Frontier Communications
Poor service

I would like to inform you a tale of a work from home expert who dropped a deal due to: 1) Bad payment methods, 2) Inadequate customer support representatives, and 3) Unable developers/specialists.

3 months ago, I selected Frontier since I work from home and required a trusted land-line. After months of deleting meetings, their specialized team was ultimately ready to interface my current quantity and trigger my phone-line. At that time, customer support representatives attributed my current supplier for that problems, and that I thought them.

After utilizing the telephone for around 8 weeks, I realized that I'dnot obtained a statement. Once more, I called customer support. The repetition explained that my consideration was overdue since their documents confirmed an incorrect target. I approached my lender instantly and approved cost.

Exactly the same time I approved cost, my telephone ceased permitting long-distance calls.in the beginning, I believed it had been a momentary interruption. Subsequently, each day or two later, I realized that my long-distance support was nevertheless no longer working which my caller-id did not work. I had been annoyed: I approached the organization and set its error and also the organization reduce my support? I could not think that I Would been handled such an unprofessional and poor way.

Before this disaster began, I approved employment to possibility for an IT company. But, times after permitting cost, I still had no long-distance company. Therefore, I pressed back the taskis start-date, counting on Frontier to satisfy its guarantee to displace service.

After staving off the start-date so long as feasible, I approached customer support once more. Without having to be motivated, I supplied a check quantity and confirmed the resources have been taken off my bill.in this discussion, the repetition assured me that my telephone might have full-service 24 hours later. I approached my new company and decided to begin 24 hours later.

The following day, I lay down at my table to begin function, and (no surprise!) my phone did not permit long-distance calls. Therefore, ONCE MORE, I called customer support. And, ONCE MORE, the repetition assured me that I'll have full-service - over the following 30 mins.

I wait 30 mins after which some, but my long-distance nevertheless didn't function. Then I named customer support again to no avail. I tell my tale to a different fantastic, ethical customer support representative who's totally not able to resolve my issue.

Our problem remains not solved. Since I've no long-distance support, I'll possibly drop my work. And just how may I blame my companies? They've every to anticipate a, able, trusted business model.

Obviously, this principle does not affect telephone support.

Company: Frontier Communications
Country: USA

  <     >