The Firm
Awful experience

This is actually the precise mail that I delivered to “The Firm” when it comes to my trouble in obtaining a reimbursement from their website. They're no much better than a killer that exhibits no regret for the things they did so long as they get just as much cash from you as you can.incidentally, about the infomercial they (The Company) marketed that should you requested prior to the period went available could be no delivery and handling costs. This seems like what others have been through within their transactions with “The Firm”. Best of luck to anybody as time goes by using the services of these folks. Them all should be imprisoned for bilking the general public out-of their hard earned cash.

Today for that e-mail:

It would appear that we're having a little of the challenge. Whilst in the procedure for putting an order along with you I decided I did not wish to proceed using the purchase and attempted to stop it but got no reaction. Close to the end-of the phone call I had been provided a telephone number for customer support just in case I'd any concerns about the purchase. I named that quantity and terminated the purchase which was simply positioned five minutes earlier. That occurred on Jan. 31st. I anticipated the order to become terminated however for some unusual cause my desires were overlooked and also you not just billed my charge card but delivered the merchandise to my home where I declined to take it. Our charge card should not have now been billed, interval

On Feb. 2nd, 2 nights after I terminated the purchase, you sent mean email having said that my order was prepared. Why was it processed after i terminated it? On feb. 3rd based on Fedex you delivered the purchase. WHY? On Feb. 4th I obtained a contact from you confirming the purchase have been delivered. WHY? On Feb. Fifth the bundle reached my home and that I declined it. Based on Fedex monitoring the bundle was delivered to West Chester, Iowa on Feb. 11th. Clearly I actually donot have the bundle. Nowadays, Feb. 14th, I obtained 2 emails from you. The very first declaring I'd obtain a reimbursement in 10-15 business days. The 2nd claims that I'll get a complete credit (less delivery and handling) when the purchase is obtained back in the factory.

Today let’s set all this in viewpoint, lets? The one thing I did so wrong was to put an order along with you, that'll never happen again. About the other hand your company created several error. To begin with, you prepared the purchase 2 nights after I ended it. Minute, you delivered the purchase 3 times after I ended it. Next, you'd the audacity to subsequently cost my charge card. Today you are showing me that I'll result in the delivery and handling costs on an order that I terminated and you chose to ship anyhow.

I assume a complete 100% credit on my charge card and that I will remain in near contact with my charge card business. Easily have also you will find additional paths that I'll use for making sure you correct this within the proper method. You'd no to carry on using the purchase after I ended it.

I really hope your entire day is really as a lot of a laugh as you've created my knowledge along with you.

Company: The Firm
Country: USA
Site: thefirm.com

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