Mercantila.com
Superstores aren't super! - BunkBeds

I recently made a "purchase" with BunkBed Superstore, a subsidiary of mercantila, on 9/24 for $699. The website says that it takes 1-2 weeks to ship; the latest my beds should ship would be 10/8. After 10/8 passed I started to worry because I hadn't received any tracking information. I sent several emails to the company and never got a response. I called the number on their website only to have an automated message tell me that they do not speak about processed orders on the phone and to contact them though email! I started investigating online and found that this company's accreditation from the BBB was revoked in August; many similiar complaints have been listed online from customers that have not received their items. I finally got though to a 'customer service'rep yesterday from Mercantila after calling the number on their website and acting as if I was placing an order... Got connected directly to a representative!'Art' told me that they were having a backlog of orders and did not know when my bunkbeds would ship. He would call me today once he found out... Never did he call me or email me. I have launched an investigation through Visa and PayPal... Thank goodness I made my purchase through paypal or the damage could have been worse!

Company: Mercantila.com
Country: USA

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