Aaron's Sales And Lease
Card charged without permission, employee hung up twice

On Friday, June 5th, there was a charge from Aaron's. This was a shock to me, as I had not called or spoken to anyone for this charge to go through. I called Aaron's and was spoken to by a very rude young man named Tim, who told me they do not have any written or verbal permission from me for these charges, but that he did it nonetheless. Once I advised him that I would be contacting the BBB, that this was illegal, and that I was going to do a chargeback to my card, he turned extremely hostile and hung up on me twice.

I then called my credit card company to have the money charged back, and while I was on hold with them I received a call from the store manager, who said he was sorry for this event and would try to get the money back on my card as soon as possible (in about 2 days). I am grateful to the manager for doing his job, but I do wish he trained his employees better so they know it is illegal to charge someone's card without written or verbal permission and that the person who made the charge can in turn be charged with theft. (I did my homework on this site before calling the store but wish I had before my original dealings with this store.) I also hope that the employee named Tim never speaks to me again in such a manner, as that is rude and unprofessional when he is in the wrong. I will update once the funds have been reversed to my credit card.

Company: Aaron's Sales And Lease
Country: USA
State: Tennessee
City: Chattanooga
Address: 5659 Brainerd Road

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