American Van Lines East
They were unprofessional all along and do not want to pay fair amount for broken glass

I would like to begin saying that I am extremely disappointed with the overall service received. I hired them to load a container that paid for to be shipped overseas with my household goods. The practice the company has is very unprofessional, and has demonstrated this to me in several ways.

I requested movers to be at 8 am on my door and arrived at 9:12 am, claiming problems with the truck. Even though repeated times I indicated that the truck with the container that they had to load would only be free for 2hrs and that they would charge additional for every half hour. The truck was on time.

They arrived with no packing materials contrary to how salesperson Doug said they would arrive, in the middle of the moving I had to run twice for additional supplies.

I left all my important items for them to wrap since they were "professionals". I had to constantly ask the movers to wrap some of my furniture because they were not doing it, this meaning that they did not care at all for my belongings, so much for the professionals I was supposed to receive.

They break my glass shelf and they still have the guts to respond with a letter that they don't feel responsible but that they were going to reimburse me anyway. An also insinuating that I broke it per what they had ask the foreman.

Do you think that if I broke the glass myself I would go through the hassle of putting a claim. The form they have for claims as well as the information that is requested is designed to tire people and not have them claim a thing at all. Asking for information that is hard to estimate or find. Having it notarized ($10 charge in most places)? Oh, please!

They wanted to settle the claim for $5.32, after all that they did and I had to send them another notarized for. What are they thinking! And I still had to pay for three hours of their time even though they did it for less because obviously the truck had to leave quickly, and I didn't want to pay extra for the truck.

Company: American Van Lines East
Country: USA
State: Florida
City: Tampa
Address: 9524 North Trask St
Phone: 8132699555

  <     >