The UPS Store
Return-to-Sender Package Cost $18.59, Then PS3 Arrived Broken

I was sent an item via UPS from MA to me in TX. On May 1, the package was dropped off on my front porch. I didn't sign for it; it was simply left at my front door. I didn't want this shipment, so I asked my wife to take it to the local UPS Store here in Pearland, TX to be returned to sender. I never even opened the box to see what it was. I told her she shouldn't have to pay anything, just refuse receipt and have it returned to sender.

This UPS Store told her there was no such thing as return to sender and she would have to pay if we wanted it returned. So she paid, not knowing any better. She also didn't know to insure it, not knowing what it was. She was forced to pay $18.59 to have it returned to the sender.

When the original shipper received it back, he called me and told me the box was all beat up and the item was completely destroyed and in pieces. He immediately called UPS to file a claim, and they told him that since I was the shipper, I would have to file the claim. When I called the main UPS line, they told me all I had to do was call them and they would have come and picked it up for free and sent it back. This store refused to tell us that and will not admit it should have. Then the return trip completely broke the item in question. The original shipper was the one with insurance on the item for its full value of $350.00.

I called the local UPS Store to tell them the problem, and since it was Saturday, they told me the manager would call me on Monday. On Monday at 10:30 am there was still no call, so I called the store to speak with the manager and told her the entire story. She said, "It's not our responsibility to tell you the proper return to sender procedures, and how do I know it came back in the original box with the original label?" I told her it was returned to the store the very next morning, barely 12 hours later, not even opened. They refuse to cover the full amount of the PS3 and even admit I shouldn't have paid for the return shipping, and since that technicality they are saying they are responsible, even though they admit to completely breaking my PlayStation 3!

Beware! Do not go to this store!

Company: The UPS Store
Country: USA
State: Texas
City: Pearland
Address: 2800 Broadway, Suite C

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