Vontage phones
Service rep. Mislead me on the service

On March 24th, I purchase vontage telephone support. The company representative. Explained I'd to possess highspeed web, she reconmended 3 businesses in my own region.

At&t, Comcast, and Clearwire. I selected Clearwire.

After receiving put up on Clearwire, and Vontage telephone, the phone support was really poor, there will be a lengthy stop along with a wait between my speaking with somebody. I'd say anything, and some moments later the individual might reply. After I named Vontage, and described the issue, the support representative. Transferred me for the technicial department. I did so anything the technology. Explained to complete. Beginning with switching on my pc. He questioned me who had been the provider on my highspeed compuer, I told him, clearwire, the technology. Did the very best he might do to repair my issue using the telephone. He explained that vontage telephone and clearwire highspeed wasn't likely to function, and vontage isn't assoated the clearwire. (various payment). The technology recommended I stop the pc after which my telephone works better.

I told him, no, that I'd stop the phone support and make use of a mobile phone. He explained that somebody must have examined this out prior to the purchesd of the telephone.

Therefore, on Friday 5/11, I named Vontage, and informed the sales person. My issue about eliminating my phone service and simply utilizing a mobile phone, since no body explained about $120.38 charge for rescheduling this company. The rep explained the support representative. That closed me-up that evening, must have examined using the technicial department. Regarding my clearwire highspeed service.

Personally I think I will not be billed something for eliminating this Vontage telephone support. I've previously settled my first month., nor wish to spend anymore. I'm not happy with this support from Vontage.

Company: Vontage phones
Country: USA

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