T-Mobile
Unwanted Picture and Text Messages Charged to Prepaid Balance

I recently purchased a T-Mobile prepaid phone. Much to my dismay, picture and text messages come to the phone from anonymous sources (perhaps T-Mobile puts these sources up to sending them?). I have no interest in the pictures or messages, and delete them without reading or downloading them. Yet, T-Mobile charges me each time this happens ($.30 each).

T-Mobile customer and technical service stated quite rudely that they will not block these messages. I have no control over someone sending these. I can reject a phone call, but I cannot reject the pictures and texts.

Nobody informed of this when I bought the phone, and the booklets and literature that came with the phone do not explain it. I never agreed to such charges.

I want this disservice removed. It amounts to stealing 3 minutes or more from my prepaid balance every time an unwanted text or picture arrives. T-Mobile refuses to help.

Company: T-Mobile
Country: USA
State: Colorado
City: Denver
Address: T-Mobile Customer Relations, P.O. Box 37380, Albuquerque, NM 87176-7380
Phone: 8003189270

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